Return and Exchange Policy
1.General Terms and Conditions
Our return and exchange policy applies to all purchases made on our website. Return requests can be submitted for both defective and non-defective products.
2.Return Period
Customers have 30 calendar days from the date of order receipt to request a return or exchange.
Products must be new, unused, and include all accessories, tags, and original packaging.
3.Return Method and Fees
Method: Returns must be made by mail.
Return Label: A free return label will be included in the package.
Restocking Fees: There are no restocking fees.
Refunds
Refunds will be processed within 7 business days of receiving and inspecting the returned product.
Refunds will be issued to the payment method used at the time of purchase.
Product Exchange
We accept exchanges for defective and non-defective products, subject to the general terms and conditions.
If the desired product is not available for exchange, you can:
Receive a voucher for the product value.
Choose another product, with the price difference adjusted.
Non-Returnable or Exchangeable Items
4.Certain products are excluded from return or exchange, such as:
Toiletries.
Personalized or custom-made products.
These items will be clearly marked upon purchase.
5.Return and Exchange Procedure
To initiate a return or exchange, please contact our customer service department according to the instructions on our website. Please provide the following information:
Order number.
A detailed description of the reason for the return or exchange.
Policy Changes
We reserve the right to change this Return and Exchange Policy at any time. Changes will be posted on our website and will apply to purchases made after the change date.
5.General Terms and Conditions
This Return and Exchange Policy complies with French law and the Consumer Protection Code.