Shipping Policy
1.General
This shipping policy describes the terms and conditions for shipping products purchased through our website. All shipments are made using the available shipping methods selected by the customer when completing the order.
2.Delivery Times
Total delivery times include:
Processing Time (Preparation): Orders are prepared and shipped within 1 to 5 business days of confirmation, depending on the order volume.
Transit Time: Once shipped, the order is delivered within 0 to 15 business days, depending on the destination and transport conditions.
The estimated total delivery time is therefore 1 to 20 business days.
3.Shipping Costs
Shipping costs are calculated based on the weight, dimensions of the package, and the destination. These costs are clearly displayed to the customer during the order process and are the customer's responsibility, unless a special promotion or offer applies.
4.Tracking
After your order has been shipped, you will be provided with a tracking number. You can track the progress of your package via the carrier's website or our tracking interface. Tracking information may be updated a few hours after shipment.
5.Delivery Address
It is the customer's responsibility to provide a correct and complete delivery address when placing an order. We assume no liability for delivery errors resulting from an incorrect or incomplete address. If the package is returned due to an incorrect address, additional redelivery fees may apply.
6.Receiving the Products
Upon receiving your order, we recommend checking the condition of the package before signing the delivery note. If the package is damaged, please immediately notify the carrier and refuse delivery. If you accept a damaged package, we cannot accept responsibility for any damage that occurred during transit.
7.Delivery Issues
In the event of any delays or problems with delivery, please contact us as soon as possible to clarify the situation. We will do our best to locate the package or take appropriate measures, such as resending the package. B. Shipping a new product or a refund, in accordance with applicable laws.
8.International Deliveries
We offer international deliveries to certain countries. International delivery times and costs may vary depending on the destination. The customer is responsible for all customs duties, taxes, and other costs associated with importing the products into the destination country.
9.Changes to the Shipping Policy
We reserve the right to change this Shipping Policy at any time. Changes will be published on our website and will apply to orders placed after the publication date.
10.General Provisions
This Shipping Policy is governed by French law, and any disputes related to this policy will be decided by the competent courts of the consumer's place of residence.